Speech formulas for dating

According to the rules good manners it is not customary to engage in conversation with stranger and introduce yourself. However, there are times when this needs to be done.

Etiquette prescribes the following formulas: - Let me get to know you. - I would like to meet you (you). - Let me get to know you. - Let's get acquainted. - Let's get acquainted. - It would be nice to meet you.

When visiting the passport office, dormitory, admissions office educational institution, any institution, you must introduce yourself using one of the formulas: - Let me introduce myself. - My last name is Nikolaev. - I'm Pavlov. - My name is Yuri Vladimirovich. - Alexander Bystrov. - Anastasia Igorevna.

Sometimes it happens that a person you meet on the street seems familiar, but you are not sure whether this is really so, and it can be difficult to remember who he is. In such a situation, it’s better to say hello than to just pass by, because it can offend if the person really turns out to be familiar.

Greetings spoken indistinctly or carelessly thrown on the move can offend. Therefore, in this situation, not only the phrase itself is important, but also how it is pronounced. A smile and a friendly tone are the best evidence that the meeting is pleasant and brings joy.

It is impolite to greet or respond by standing sideways to the person, looking in the other direction or over their head.

Sometimes people, walking down the street, deep in thought or due to inattention, do not immediately notice that someone has said hello to them. The duty of politeness obliges you to stop in this situation and correct your mistake by apologizing and greeting in return. However, it’s hardly worth seeing a good friend on the street and shouting “Great!” to him from afar.

 It is impolite to introduce or address a person using only their last name. This sounds bossy and dry, and many people associate it with a “office” atmosphere. Any request made in this form takes on the tinge of an order, and even a polite address to “you” in this case will not correct the negative impression.

They say that the most pleasant thing for a person to hear is his own name, therefore, no matter in what situation the communication takes place, should be addressed by clearly and clearly pronouncing the person’s name and patronymic . Carelessness when pronouncing, swallowing letters, and even more so mistakes can offend a person.

 It is not customary to talk about absent people , using only the pronouns “he” or “she” - “she said”, “he is not here now.” When telling someone about people, it is not customary to talk about them in the third person - "he or she". Even about close relatives it is necessary to say: “Tamara Mikhailovna asked me to convey...”, “Viktor Ilyich will be waiting for you...”.

You shouldn’t introduce strangers to each other “on the fly”, for this they stop. According to etiquette, when meeting people, they give their full name and, if possible, additional information.

·  First men introduce themselves juniors by age or social status.

·  man present woman . A woman introduces herself first to a man only when she occupies a lower social position.

·  Among peers, the first person to shake hands is the person to whom the other person is being introduced. Senior according to age and position, the person offers his hand younger , and the woman extends her hand to the man.

·  If man sitting then he rises when he is introduced.

·  Woman gets up only if you meet an older woman or an older man.

·  Men must stand up greeting an elderly man or woman. They sit down only after that man or woman has sat down.

·  Not accepted greet and shake hands across a table, threshold or other obstacle.

·  If you are walking with someone and your companion says hello to a stranger, you should say hello to you too.

·  If you meet someone you know in the company of a stranger, you should greet them both. You should also greet everyone in the group , which you are approaching.

·  If you are walking in a group and meet someone you know, it is not necessary to introduce him to the others. You can apologize for a few seconds step aside and talk to a friend.

·  Required greet those people , even if you don’t know them, for example, the seller of the nearest store, the postman, the neighbors from the entrance.

·  If you enter a room where there are many people, you should not greet everyone individually, but say general “hello!” It is customary that the person entering is the first to say hello, and the person leaving is the first to say goodbye. The first to say hello is always the one who overtakes a friend on the street, and the one who passes by a standing person.

·  If, for example, in some team that is new to you, everyone addresses each other as “you”, and you are used to “you”, it’s still better accept the team rules than to dictate yours.

·  If someone calls you impolitely, for example: “Hey, you!” no need to respond to this call. However, there is no need to lecture or educate others during a short meeting. It is better to teach a lesson in etiquette by example.

·  When meeting, it is customary to greet acquaintances, even if you met that day already not the first time.

·  The rules of good manners stipulate when it is possible to switch from “you” to “you”. Switch to "you" Only a senior can offer something to a junior, a boss can only offer it to a subordinate. It is difficult to imagine a situation where a subordinate invites his boss to switch to “you.” A little more complicated with a man and a woman: it is usually considered

· that a man can offer, but the right to “permit” belongs to the woman. Modern relationships also allow for the opposite model.

Before you are the formulas for speech greetings

 Hello! Hello! Good afternoon Good morning! Good evening!

 Greetings! Hello! Firework!

 Hi!

 Hello! Hai!

According to general rules etiquette, the first to greet:

• man - woman;
• younger - older;
• passing - standing;
• late - waiting;
• incoming - those in the room.

These norms, of course, remain in business etiquette, but the business sphere makes its own amendments: here gender and age, as criteria for who should greet whom first, recede into the background, and position comes to the fore.

For example, a secretary (woman) is the first to greet her supervisor (man), students standing and talking near the doors of a higher educational institution are the first to greet the rector passing by, etc., i.e. position comes first: the person inferior in position is the first to greet the superior. However, here there may be deviations from the rules: for example, a young CEO(man), if he is well brought up, will not wait for a greeting from his deputy in charge financial matters(women), but will greet her first, although she is lower than him in official rank.

In general, it is worth noting that there are no strict rules about who should greet whom first; Usually, in everyday business practice, the first person to say hello is the one who saw the other first - unless there is too much difference in both official rank and age.

When greeting a woman or an elder in position or age, a man usually stands up - this is prescribed by social etiquette. Business Etiquette and here she makes her own amendments: a woman in a business setting also greets an incoming employee (employee) by standing up - if the incoming employee is significantly higher in position. That is, in this case, it doesn’t matter who greets - a man or a woman, and it doesn’t matter who greets - a man or a woman; Another thing is important - the inferior person greets the superior person by standing up.

When greeting, it is best to use the traditional, formal “Hello.”

“Good morning” is usually said before 12.00 o’clock, “Good afternoon” - before 18.00 o’clock, “Good evening” - after 18.00 o’clock. (The last three greetings are not recommended to be addressed to superiors, although the latter can thus be addressed to subordinates.)

If the circumstances are such that greeting with a voice is inappropriate - there is too much distance or there are other employees standing or walking along the corridor between those greeting, it only makes sense to exchange bows.

Bowing is not a nod of the head; when bowing, the head is fixed in a tilted state for 1-2 seconds.

A bow can be formal, polite, ingratiating, dismissive, cold, warm, full of respect, graceful, deep.

On the street, employees greet each other using the same rules, but the man should raise his hat or at least touch it with his hand. This rule does not apply to other hats.

The greeting may be accompanied by a handshake, however, note that in daily communication it is not customary to shake each other’s hands every day; this is usually done if employees have not seen each other for some time (for example, a handshake after returning from vacation).

When shaking hands, a man takes off his glove, a woman does not.

The first to extend his hand:

• woman to man;
• the oldest in age - the youngest.

But again, these generally accepted rules of etiquette are inferior in the field of business relations superiority to others, where main criterion- job status, i.e. The senior in position extends his hand first. There are also deviations here - the president of the company (man) at a business meeting must be the first to extend his hand to an ordinary employee of the advertising department (woman), but he, being a secular person, may not take advantage of his right as a senior in position and hesitate to extend his hand, giving the woman the opportunity be the first to do this, and only then shake her hand.

For those who find it difficult to remember who extends their hand to whom first, let’s give a little hint: the first to extend their hand is the one who “condescends” to their partner, and the one who “condescends” is the one who has a more privileged status in society - this is the “fair sex” , a person of older age, or holding a higher position.

The handshake should be neither too strong nor too weak. You cannot shake or shake someone else’s hand, squeeze it with both your own hands, or extend only the fingers of your hand.

As for presentation, business etiquette is also based on the rules of secular etiquette.

According to business etiquette, to introduce someone means to say his name, surname, position, and the organization in which he works.

In order to have the right to introduce someone to someone, the introducer must be familiar with both parties.

Present:

• man - woman;
• younger in age - older in age;
• having a lower official status - having a higher official status;
• one employee - a group of employees.

Having named the name of the person being represented, one should also name the person to whom we are introducing.

If the first person (president of the company, director, leading a meeting or meeting) wants to introduce a newly arrived employee, he should do it as follows: he goes to meet the newcomer, they shake hands, after which the president (director, etc.) says to those present: “Allow me introduce to you - Mr. Sergeev.” The newcomer and those present shake hands, and at the same time those present take turns calling their last names. The newcomer does not do this, since he has already been introduced by the president of the company. First and last names should be pronounced clearly and clearly so that there is no need to ask again.

With a large difference in official position, the introduction goes like this: the presenter says: “Mr. Director, allow you to introduce our new young employee in the advertising department - Sergei Kuznetsov.”

The presenter, when introducing persons of the same sex, close in age and official position, can use the wording: “Please introduce yourself, dear colleagues,” without focusing on who is being introduced to whom.

After the introduction, to confirm acquaintance, it is usually customary to exchange a few pleasant general phrases or have a short conversation. The initiative in this case belongs to a woman or a person of a higher position, i.e. from the one to whom they were introduced. However, if the phrases uttered during an introduction are clearly “loyal” in nature, they can also be uttered by the one being introduced - for example, the person being introduced cannot resist a joyful exclamation: “I have long dreamed of meeting (option - dreamed of being introduced) the leader such a reputable company!”

However, I would like to warn against saying the standard phrase “It’s very nice to meet you.” Your new acquaintance is free to think: “Why, in fact, is it pleasant?” One more nuance: there are cases when a representing person is simply not needed, his services are not required. In general, the representative is needed as a guarantor for both parties, a guarantor of the reliability of the data, the integrity of the people being introduced to each other - his role is determined by the rules that go back centuries. But in today's business world, the role of a guarantor can be performed by the organization in which the employees work (or met at a business event).

Example: the heads of the company's branches are invited to a meeting at the parent company. Some of them don't know each other. To get to know each other, they do not need to look for someone to introduce them to each other - they are employees of the organization, which acts as a guarantor in this case. You should simply say: “We don’t know each other, although we’ve been sitting at this meeting for an hour; let me introduce myself” (or: “Do you mind if we get to know you?”). Next is the exchange of business cards.

Another atypical situation: you started a conversation with an unfamiliar person, and this is not an employee of the organization, but you came to the conclusion that you want to continue your acquaintance; Reach out and identify yourself, offer a business card.

Another detail of introduction and acquaintance. In earlier times (back at the beginning of the 20th century) married woman was considered a more respected member of society than an unmarried woman, so an unmarried woman was represented as a married woman, enjoying the rank and title of her husband. In modern business society, this tradition does not apply; it is outdated. An unmarried woman, and also young in age, will nevertheless enjoy respect in accordance with her official position (for example, the head of a company), and whether she has a husband with certain merits does not matter. Let's talk now about titles and titling.

The title reflects a person’s position in the social and official hierarchy:

1. Titles associated with the position held, - Mr. Minister, Mr. President, Mr. Director, Mr. Rector. It may be noted that during personal contacts, business etiquette allows the use of the employee’s first and last name without a title. However, if there is a business event or written business communication, it is recommended to use a title when addressing.

Titles by position are appropriate until the moment a person occupies a given position, in contrast to scientific titles.

2. Titles associated with scientific titles. Scientific titles (associate professor, professor) are awarded on the basis of relevant documents (certificates) for life, so this title can be used in relation to to this person constantly. For example, if a staff member has a professorial credential, he can be appropriately addressed using the title "Mr. Professor" - regardless of what position he holds - as opposed to title-based titles.

Another “cute” detail of titling in the modern scientific world is that the title “Mr. Associate Professor” is not used if a person has the scientific title “Associate Professor”; in relation to him it is customary to use the title “Mr. Professor”.

3. Courtly titles, which apply to members royal families(king, princess), in relation to persons governing the country or representing it in other countries through the implementation of the functions of the diplomatic service (prime minister, minister, ambassador). We note, however, that the use of courtly titles in relation to the listed groups of persons is not mandatory, and in some countries such titles are not used at all.

Courtly titles that belong to the hierarchy of the Roman Catholic Church (Your Holiness, Your Eminence) have been preserved and are currently used.

Another courtly title that has come down to us from time immemorial, from the times of the first students studying at universities and the professors teaching them, is magnesium. This title designates the first person of a higher educational institution - the rector. This title is used in especially solemn circumstances.

Titles help demonstrate respect for the one being titled and the good manners of the one doing the title. However, excessive titling speaks precisely of bad manners, since the desire to show servility and ingratiation is not one of the best personality traits. If, during personal contact, a subordinate uses the title “Mr. Director” in almost every phrase, this may look like “provincialism” - in the worst sense of the word - and in any case - as a lack of good upbringing.

But moderate titling and even sometimes self-titling is beneficial, informing those present during personal contacts about the presence of of this person rights to a particular title.

Here is an example of appropriate self-titling. Let's say that a certain Johnson calls the secretary of the rector of a certain university. The rector, having listened to the secretary's message, does not have the slightest idea what questions Mr. Johnson might have for him, the rector. But if the caller identifies himself: “This is Henry Johnson, Professor at the University of Michigan,” it immediately becomes clear to the rector that the circle of interests of the caller to him, the rector, is most likely in professional field. Here, as we see, self-titling and self-presentation are very close.

As for written business communication, here the title is required when addressing: “Mr. Professor”, “Mr. Minister”, “Mr. Editor-in-Chief”. Abbreviations in titles when addressing are unacceptable - you cannot write “Mr. Prof.” or “Mr. dir.”

In everyday business contacts, especially if they take place at approximately the same official level, titles are usually omitted, and the head of a department or director is addressed by name and patronymic - without adding a title.

The following requirement of modern business etiquette is interesting: if businesswoman got married and changed her surname to her husband's surname, she must send notification letters to her business partners indicating how she should now be addressed, i.e. what title should be used.

4. Anonymous titling- this is the use of a title without designating an official, scientific, etc. status.

The following anonymous titles are currently accepted:

• in Germany - “Herr”, “Frau”;
• in the UK and other English-speaking countries - “Mr”, “Mrs”, “Miss”;
• in France and other French-speaking countries - “Monsieur”, “Mademoiselle”, “Madame”.

In Russia, until 1917, the titles “Mr.” and “Mrs.” were commonly used in business circles (both in oral and written communication); in subsequent years - “Comrade”, without distinction between genders. Currently, when Russian Federation entered the world community, accepting the social-market system of relations, clear desires and their practical implementation appeared to return to the traditions of pre-revolutionary Russia, i.e. use in business contacts (and we are only interested in them) the titles “Mr.” and “Madam.” In the early 90s, this “new old” uniform was joyfully welcomed by many, and in business circles by almost everyone. Currently, in written business communication, in most cases, the above form of anonymous title is used in combination with an official title or surname: “Dear Mr. Director!” or “Mrs. Kiseleva!”

One can only welcome a return to tradition. After all, anonymous titling is also used between people who are completely unfamiliar with each other - to express mutual respect, to establish friendly, friendly contacts, even if they are fleeting.

In general, when using titles, including anonymous ones, one should adhere to the golden mean: both the lack of titling and the excessive use of titles are equally undesirable and are not a demonstration of good manners.

Review questions

1. What criteria for distinguishing between priorities in greeting and introduction apply in modern business life?
2. To what extent does general civil (secular) etiquette determine the ceremony of greeting and introduction in a business setting?
3. What factors, besides the norms of general civil etiquette, influence the procedure of greeting, introduction and titling in business practice?
4. What are the main difficulties in anonymous titling in Russian business?
5. What are the basic principles of anonymous titling as practiced in business?
6. Indicate trends in changes in modern greeting, introduction and titling procedures.
7. Formulate your proposals for implementing the principle of mandatory anonymous titling in relation to the conditions of business life in Russia.

Acquaintance. Greetings when meeting

An important element of politeness in business life is performance, with which you can establish necessary and useful connections. Etiquette provides certain rules indicating when and how to present and be presented, and these should not be neglected.

First of all, it is customary to introduce a younger person to an older person, a single person to a married person, a lower person to a higher person, a man to a woman, a younger woman to an older person, etc.

If there is a need to be introduced, and there is no one around who could help you with this, then you should simply offer your hand and clearly identify yourself.

In business conversations between a manager and subordinates, the following rules must be observed: official subordination, however, all participants in such conversations must be polite. So, in the case when you need to instruct a subordinate to do something, the essence of the order is best stated in the form not of an order, but of a request. An order expressed in the form of a request brings people together, promoting a more respectful attitude towards each other.

Order of introductions and acquaintances

There are no trifles in etiquette, so you should always strive to demonstrate maximum politeness. In order to meet someone or introduce someone, you need to introduce yourself (introduce yourself), i.e. state your last name, first name, patronymic. So, the first step to making friends – this is a performance.

There are a number of generally accepted rules of etiquette that must be followed during introductions and acquaintances. Thus, a man, regardless of age and position, always introduces himself to a woman first. Men and women who are younger in age or position should be presented as older, and not vice versa. With equal position (rank), the younger one introduces himself to the older one, the subordinate to the boss, one person introduces himself to a couple, group, society, even a woman introduces herself to a married couple first.

When in society (guests) one person is introduced to several at once, his first and last name is usually called loudly. The person being introduced makes a slight bow to the entire society. It is not customary to bow to everyone separately.

When addressing officials with state status or military, diplomatic, or religious rank, as a rule, they do not mention their name. They say: “Mr. President”, “Mr. Prime Minister”, “Mr. General” (without naming the full rank, say, major general, lieutenant general, etc.).

If you are a scientist, then it is appropriate to simply say: “Doctor Warren”, “Professor Kapitsa”. Etiquette also provides for such a remarkable detail: when addressing an official, he is usually slightly promoted. Thus, a lieutenant colonel is called "Mr. Colonel", an envoy - "Mr. Ambassador", a deputy minister - "Mr. Minister".

When visiting, at evenings, dinners and other similar events, it is better to resort to the help of an intermediary from among the familiar guests or members of the host’s family for introductions. However, if there is no person who can introduce you, you can introduce yourself. If someone introduces himself to you, you should respond with your last name.

After the introduction, new acquaintances exchange greetings and, in most cases, handshakes. The first to give a hand is the one to whom a new acquaintance is introduced: giving a hand should be done at the last moment; it is not customary to walk with an outstretched hand or shake hands across the table.

If a woman or a senior in position or age does not offer her hand, you should bow slightly.

If a man is sitting at the time of the performance, he must stand up. A woman may not stand unless she is introduced to a lady significantly older than her in age or position.

After the introduction, the person to whom the new acquaintance is being introduced says his last name and adds: “Very nice,” “Nice to meet you,” or something similar. The person being introduced should not say this at the time of introduction. New acquaintances, as a rule, exchange a few words and engage in a short conversation. The initiator of such a conversation is a person senior in rank and position or a woman.

There are certain rules of etiquette regarding not only the forms of greetings, but also the conditions in which it is most appropriate to use one or another form. Young people are obliged to greet their elders first, just as a man - a woman, a person of junior rank (official position) - an elder, a person who is late - a person waiting, someone entering - those present, etc. However, a woman, entering a room where guests have already gathered, should be the first to greet everyone present, without waiting for the men to greet her. Men, in turn, should not wait for a woman to come up to them and say hello. It is better if the men rise up and meet her halfway. When leaving, a woman should also be the first to say goodbye.

When entering a room in which there are guests invited by the owner, a person must greet each person present separately or all at once. When approaching a table at which guests are already sitting, the latecomer must also greet everyone present and, taking his place, once again greet his neighbors at the table. However, it is not necessary to give your hand in both cases.

At official receptions, the hostess and host are greeted first, followed by the ladies, first the older ones, then the younger ones; after that - more elderly and senior men, and then the rest of the guests.

Demeanor is of great importance when greeting. You should look directly at the person you are greeting with a smile.

A sitting man, when greeting a lady or a person older in age or position, must stand up.

A generally accepted rule is that those who are younger and older in age, social status, rank, title, and men and women are the first to greet each other. A man, introducing himself to a woman, gives his first and last name. When introducing a man, the man is told not only his first and last name, but also his title, position, etc.

WELCOME RULES

International greeting etiquette is generally the same: different shapes different ways wish each other good day, morning or evening, health, labor success, goodness and prosperity.

Choose the greeting formula that is most suitable for the given situation.

In your greeting, try to express your friendliness and sympathy. Pronounce your words clearly, do not rush. Take the time to smile at the person or people you are addressing.

The man greets the woman first, the younger one greets the older woman, and the person passing by greets the one standing still. The first to say hello is a woman walking in the company of men, a woman walking alone or with another woman.

Greetings (like farewells) are usually accompanied by gestures: a handshake, raising a hand, nodding the head, bowing.

A handshake is a traditional, symbolic gesture. The meaning of the ancient custom of serving right hand for greeting - to show that there are no weapons in it. Nowadays, you can do without a handshake (especially if you often have to come into contact). But if you like this form of greeting, remember: the handshake should not be too strong.
(especially with a woman), nor lifeless. Give your hand in a free and confident gesture. The handshake should be short.

If, upon entering a room with several people, you want to shake hands with one person, the etiquette is to be sure to extend your hand to everyone else. When meeting on the street, a woman may not take off her glove when greeting her (everyone takes off her mitten), but a man must do this.

When a man is introduced to a woman, she is the first to offer him her hand. Older people also have priority in this.

You can greet acquaintances while sitting at a table in a restaurant or cafe only by nodding your head. Elders and women bow by bending slightly and rising from their chairs. If you are in the company of a lady, then there is no need to get up.

Noisy greetings are considered a violation of etiquette. Do not attract the attention of everyone present to your appearance and greeting.

Greeting is a decent and perfectly acceptable way to enter into a conversation or make an acquaintance.

RULES OF DATING AND INTRODUCTION

Those younger in age are introduced or, if necessary, they themselves introduce themselves to the elders.

The same with the obvious difference in social status: the younger one introduces himself to the older one. A woman, regardless of age and position, never introduces herself to a man first. There may be exceptions to the last rule: for example, if this woman is a student and the man is an emeritus professor. When you introduce someone or someone introduces you, try to look the other person in the face. And smile. An acquaintance that begins with a friendly smile will certainly have a positive continuation for you.

The person to whom the other was introduced is the first to offer his hand. The woman extends her hand to the man, the elder to the younger (don’t forget, if you already know each other, this is done the other way around). The face that has just been introduced is welcoming and calmly waiting until it can finally respond with a mutual handshake. When a man is introduced, he must stand. A lady gets up only if she meets a much older woman or a very respectable man in all respects.

In society (at a party, at the theater) the hostess introduces people to each other
(owner) of the house or organizer of the event.

Difficulties in getting to know each other arise if one of the invitees arrives late. Under no circumstances greet your friends or old acquaintances first, leaving everyone else unattended. The owner of the house will introduce you to everyone at once and seat you in an empty seat. The latecomer can then get to know his closest neighbors at the table. If you come with your wife, then, as a rule, your wife should introduce you, not you.
She is also the first to greet the mistress and owner.

If there is a need to be introduced, and there is no one around who could help you with this, then you should simply offer your hand and clearly identify yourself.

We introduce our wife, husband, daughter, son with the words: “my wife”, “my son”. Meeting mother and father is an exception to this rule: parents are introduced to acquaintances, but not vice versa.

When introducing a person, you should clearly pronounce his first and last name.

Among peers, it is quite acceptable to use only the first name when meeting someone.

Do not say, introducing your companion or companion: “This is my friend.”
This emphasis on personal relationships may offend others. Just say the name.

RULES OF HANDLING

The way you address your interlocutor plays a big role. He can be:

Official (comrade, citizen, by last name, first name, patronymic);

Intimate (dear Sergei, dear Olya);

Trusted (dear colleagues, friends);

Comical (children's nickname of this person).
It all depends on the specific circumstances. And first of all, it depends on what kind of relationship you are in with this person. The address "you" first of all indicates your own culture. And of course, it emphasizes your respect for the person with whom you are talking. This polite pronoun is most often used when communicating with strangers and unfamiliar people and in formal settings. If you are really well-mannered and correct, you will use this form of address regardless of who you are currently talking to: be it your immediate superior or subordinate, a person much older or younger than you, a man or a woman. The address “you” will in no way humiliate you, even if you use it in a conversation with a person you dislike, with your rival or even enemy.

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Business conversation. Business etiquette: Textbook. manual for university students Kuznetsov I N

1.2. Greeting and introduction etiquette

The set of rules of initial interpersonal interaction concerning the external manifestation of attitudes towards people is greeting and introduction etiquette.

The apparent simplicity of the rules for mutual greetings and introductions also requires certain knowledge and sufficient attention. In modern business etiquette, certain rules have been developed regarding introductions and greetings, depending on the gender, age and position of the people in contact, as well as whether they are in a group or alone.

Creation in the eyes of a potential partner image of a confident person, who knows how to behave in society without causing bewilderment and a disdainful grin with his actions, is one of the conditions for success in professional activity.

It should be remembered that our responsibility for our own behavior increases with the broad and active development of international contacts. In this situation, we are looked at as representatives of the country and its people and are very often judged by our actions. Therefore, it is necessary to learn the basic rules of behavior accepted throughout the world.

A set of basic rules of conduct in all countries presupposes several qualities of ethical relationships: politeness, naturalness, dignity and tact.

HANDSHAKE

Greetings- one of the manifestations of politeness, which is a special form of mutual respect. A greeting in any situation should show your disposition and goodwill. The nature of the greeting should not be affected by your mood or negative attitude towards the other person.

A greeting element like handshake came to us from time immemorial. At one time, he demonstrated the absence of a weapon in his hand. Today, a handshake is a fairly responsible manifestation of the mutual disposition of people towards each other and requires tactfulness combined with naturalness.

Increasingly, a handshake is used as a greeting or farewell to a woman, but modifications are possible here compared to male version. As a rule, the woman should initiate the handshake. An exception to the rule is the situation when a man is much older than a woman in age or official position. In this case, he can give his hand first.

Although shaking hands has become a familiar and standard ritual, it can convey how people feel about each other.

The first option: you feel that the person seems to dominate you, that is, he is trying to control you and you need to be more careful with him. This is because his hand is pointing down in relation to your hand and you feel quite a lot of pressure. As a rule, such a person is the first to extend his hand to shake.

The second option: the person extends his hand so that his palm faces up and thus makes it clear to you that he is ready to obey and recognizes your leadership.

Third option: the arms move parallel to each other and vertically relative to the plane of the floor. The pressure of the palms is also approximately the same. This is a relationship of equality, partnership.

Performance is important element politeness in business life. Through it you can establish necessary and useful connections. Etiquette provides certain norms indicating when and how to present and be presented.

In the process of relationships, various situations may arise that have the specifics of greeting, introducing each other or shaking hands. This specificity is expressed mainly in who has the right or is obliged to be the first in these actions.

VERBAL ETIQUETTE

The etiquette of the meeting and greeting procedure also includes the rules of verbal etiquette associated with the style of speech adopted in the communication of business people. There are both historically developed and borrowed standard speech patterns used for introductions and greetings.

So, for example, instead of addressing by gender or the word “comrade”, the address “ladies”, “gentlemen”, “sirs”, “madam” is becoming increasingly common. These are original Russian words, and they reflect the necessary degree of respect and politeness that corresponds to modern business etiquette.

When greeting and parting, in addition to the words “hello”, “good afternoon” and “goodbye”, it is advisable to say the name and patronymic of the interlocutor, especially if he occupies a subordinate position in relation to you. If the conditions and time of the conversation allow, it is possible to exchange neutral phrases: "How are you?" - “Thank you, it’s fine. I hope everything is going well for you too?” - "Thanks, yes".

Verbal etiquette also allows for the use of various psychological techniques, such as, for example, forms of parting words and a brief assessment of communication. These are phrases like: “good luck to you”, “I wish you success”, “it was nice to meet you”.

In the speech etiquette of business people, compliments are also of great importance - pleasant words expressing approval, a positive assessment of the activities and intelligence of a business partner. From this point of view, a compliment is not a mechanism of flattery, but a necessary part of speech etiquette, especially if the business partner is a woman.

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